Japanese Help Desk

Cebu, Cebu

Posted today


Company:: Dempsey Resource Management Inc
Company Description:: Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system improvements from customers and all employees who utilize our core and business systems. We are seeking individuals who can contribute to improved system user satisfaction and ensure stable system operation.

Specific Responsibilities
- System User Support (Tier 1 Support)
- System Failure Analysis and Initial Response
- Collaboration with Development Team
- FAQ and User Guide Creation/Improvement
- System Functionality and UX Improvement Proposals
- Weekly Report Creation

Qualifications
- 1+ year of experience in IT help desk or system operations.
- Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).
- Experience using Bug Tracking Systems (BTS) and document management systems.
- Japanese language communication skills (customer support, internal collaboration).
- English language communication skills (reading technical documentation, interacting with overseas development teams)

Preferred Skills
- ITIL Foundation Certification
- Knowledge of SQL
- Programming experience (e.g., scripting languages)

LOCATION: Cebu City.
WORK SCHEDULE: Morning shift
SALARY RANGE: Negotiable