Japanese Help desk
Cebu, Cebu
Posted 10 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Master’s Degree
- Number of vacancies:
- 1
Job Description
Qualifications
1+ year of experience in IT help desk or system operations.
Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).
Experience using Bug Tracking Systems (BTS) and document management systems.
Japanese language communication skills (customer support, internal collaboration).
English language communication skills (reading technical documentation, interacting with overseas development teams)
Preferred Skills
ITIL Foundation Certification
Knowledge of SQL
Programming experience (e.g., scripting languages)
Desired Qualities
Strong problem-solving skills and ability to think and act independently.
Excellent communication skills and a focus on teamwork.
Strong desire to learn and proactively acquire new technologies and knowledge.
Responsible and able to complete tasks thoroughly.
Customer-focused and able to provide courteous support.
Work schedule: morning shift
Salary range: negotiable
