WFM Associate Manager
Mandaluyong, National Capital Region
Posted 9 days ago
- Company:
- JKILC
- Company Description:
- JK International Language Center (JKILC) was established in March 2014, inspired by a Japanese businessman who has been in the ESL industry for almost 10 years. JKILC specializes in providing easy-to-understand English Lessons.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Work Location: Mandaluyong City
Work Schedule: To be discussed upon job offer
Salary: Negotiable depending on years of working experience
Work Set Up: Work on Site
JOB REQUIREMENTS:
Bachelors Degree/Masters Degree holder.
At least 5 years of Workforce Management Experience.
Has at least 3 years experience in supervisory/ management role
Open for candidates with BPO and Non-BPO working experience.
Amenable to work on site.
JOB RESPONSIBILITIES:
Is charge of directing company initiatives, delivering metrics, and ensuring the group performs at its best.
Communication regarding the new account with WFM Shared Services
Takes part in the strategic planning and action process that creates an organization's yearly goals and objectives.
In charge of fulfilling all contracts and SLAs
Uses procedures and controls to oversee both internal and external audits.
Share your thoughts on potential solutions with the operations director and managers.
accountable for overseeing the performance of every individual who works directly or indirectly for them.
Create projects, modules, programs, or other activities to support the growth and effectiveness of the WFM Team.
Be a resource for process improvement, account/team/individual statistical analysis, and training and reporting on call center-WFM efficiencies.
Represent the workforce management department by taking part in client conversations, customer presentations, and quarterly business evaluations.
RECRUITMENT PROCESS: (ONLINE)
HR Interview
Final Interview
Job offer
