Hiring - IT Support Engineer (Level 2)
Taguig, National Capital Region
Posted yesterday
- Company:
- KMC Solutions
- Company Description:
- We are committed to providing premium office spaces and high-performing offshore teams for both Filipino and Multinational companies. KMC started out with only 2 floors in a single building, now we have the largest collection of proworking spaces in the Philippines with 67 floors across 20+ buildings. We are proud to be trusted by some of the most innovative startups & partners and established global brands when it comes to doing business in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
Provide advanced technical support for hardware, software, and network-related issues.
Diagnose and resolve complex technical problems escalated from Level 1 support.
Collaborate with cross-functional teams, including SMEs and other departments, to resolve technical incidents efficiently.
Document issues, solutions, and best practices in the knowledge base to improve resolution times.
Ensure timely and professional communication with customers regarding their technical inquiries.
Continuously enhance technical expertise through training and self-learning.
What We’re Looking For:
3+ years of experience in technical support or a similar role.
Strong knowledge of Windows, Linux, and macOS operating systems.
Proficiency in troubleshooting hardware and software issues.
Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
Experience with remote support tools and ticketing systems.
Excellent problem-solving and analytical skills with a customer-first mindset.
Strong communication and interpersonal skills to engage effectively with clients and teams.
Ability to work independently and as part of a collaborative team.
Education & Certifications:
Fluent in English (C1 level or higher).
Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred experience in IP/Cloud-based security surveillance systems.
Strong understanding of security camera technologies, cloud technologies, networking protocols, and topologies.
CCNA/CompTIA Network+ certification or equivalent experience in networking (preferred).
CompTIA Cloud+ or equivalent expertise in cloud technologies and troubleshooting (preferred).
Experience with MS Windows/Linux networking applications. A strong background in Linux file systems/administration (CompTIA Linux+/LPIC-1&2) is a plus.
Job summary
