Thai Speaker Order-to-Cash Associate (Hybrid)

Responsibilities

Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
* Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.
* Focuses on the customer/ client by asking questions, listening and determining solutions to problems.
* Ability to meet deadlines with accuarcy and thoroughness, work in a fast-paced, results-oriented environment
* Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones
* Leading conference calls to collaborate with stake holders to resolve issues on the account/s.
* Maintains tracking of important documents / reports
* Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team * Contributing to continuous improvement initiatives to optimize service quality
* Participate actively on all required team meetings
* Performs other duties as assigned by direct superiors and managers
* Compliance with the work procedures & data privacy
* Discussing credit risk management to an acceptable quality in terms of established credit guidelines.

Qualifications

Degree in the field of accounting, finance and economics
* Minimum 1 year of relevant experience
* Previous experience in working with ERP, preferably SAP FI module
* Very good accounting background
* Previous working experience preferably in large/global organizations
* Enthusiasm and commitment to delivering quality results to tight deadlines
* Self-motivation, quick learning and creative thinking
* Knowledgeable in LSS is plus
* Intermediate knowledge of accounting,
* Good technical knowledge of MS office,
* Effective analytical and problem-solving skills,
* Detail oriented,
* Good English language skills,
* Excellent interpersonal and communication skills.