Sales Support Specialist

· Quotation Preparation:

o Generate accurate and competitive quotations for field sales representatives to present to clients within agreed-upon turnaround times.

o Ensure that all quotations are clear, complete, and align with company pricing policies.

· Sales Inquiry Management:

o Track all inquiries from field sales representatives and follow up on pending quotations.

o Ensure that inquiries are converted into actual sales, providing support as needed.

· Client Communication Support:

o Assist field sales representatives by addressing client requests, providing clarifications, and handling negotiations regarding quotations and order processing.

· Sales Documentation:

o Maintain organized records of quotations, sales transactions, and any related documentation for easy reference by field sales representatives.

o Ensure proper filing and easy access to sales records.

· Credit & Payment Coordination:

o Work closely with the credit and collection team to monitor payment terms, credit applications, and collections.

o Ensure that field sales reps are updated on the payment status and client credit conditions.

· Market Pricing & Competitor Analysis:

o Regularly ask for updates from field sales representatives on market prices and competitor activities.

o Provide insights and recommendations on pricing strategies to improve sales outcomes.

· Supply Coordination:

o Collaborate with the purchasing department to ensure timely availability of products.

o Coordinate with logistics to prevent delays in order fulfillment and ensure a smooth supply chain process.

o Work with warehouse team to track inventory levels, coordinate stock availability, and manage shipments to meet customer delivery requirements.

· Order Processing & Fulfillment:

o Ensure effective coordination between logistics, warehouse teams, and field sales representatives to avoid order delays.

o Work closely with logistics to ensure accurate and timely order fulfillment, including monitoring transportation schedules and resolving any shipment-related issues.

o Track the status of orders, ensuring timely and accurate delivery in alignment with customer expectations.

· Reporting & Analysis:

o Provide reports on inquiry conversions, sales support efficiency, and overall sales performance to field sales representatives.

o Track sales data to identify trends and areas for improvement in sales processes.