IT Technical Support (Hybrid)

RESPONSIBILITIES
- Install, configure, and maintain user workstations
- Troubleshoot user reported issues
- Regular monitoring of Network infrastructure, bandwidth
- Close monitoring of subscriptions, licenses for purchase/renewal
- Software application inventory & license monitoring
- IT Asset inventory & Software Inventory
- Monitor system performance, logs, and security threats

QUALIFICATIONS
- 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
- Experience working in corporate IT environments
- Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus.

Industry certifications such as: (a plus but not a must)
- CompTIA A+ (hardware/software troubleshooting)
- CompTIA Network+ (networking basics)
- CompTIA Security+ (basic cybersecurity knowledge)
- Microsoft Certifications - Cisco Certified Network Associate (CCNA)
- Cloud Computing

Technical Skills
- Strong knowledge of Windows, macOS, and Linux operating systems
- Experience with troubleshooting hardware and software issues (PCs, printers, peripherals videoconferencing devices)
- Familiarity with Active Directory (AD) (user account management, group policies)
- Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
- Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
- Experience with Project Management/ticketing systems (Jira)

Soft Skills & Work Ethics
- Strong problem-solving and analytical skills
- Excellent oral & written communication skills (explaining technical issues to non-technical users)
- Patience and a customer-service-oriented mindset
- Ability to work independently and as part of a team
- Good time-management and multitasking skills
- Must be trainable and willing to learn