Customer Service Representative - WFH
Quezon City, National Capital Region
Posted 6 days ago
- Company:
- HR Network Inc.
- Company Description:
- HR NETWORK was borne out of a need by business and industry for highly focused and strictly confidential search. This results in the hiring of effective, successful, and top-notch professionals. The company is a brain child of a group of highly competent young professionals with proven track record in the field of Human Resources Management practice. They share a common vision of becoming the “new breed” in human resources management and development consulting. Established in August 1999, HR Network’s executive search services of exacting standards are availed of by a wide range of local and multinational companies specifically in the IT industry
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Duties and Responsibilities:
-Provide world-class customer service by responding to consumer inquiries, requests, or concerns about the company products and services within the required service level.
-Collect relevant information, identify issues, assess needs, and deliver solutions that meet customer expectations while adhering to quality guidelines.
-Use available resources such as the Knowledgebase and Laboratory to assist consumers effectively.
-Accurately document and update customer interactions and enter information into the CRM system.
-Maintain performance within KPI goals, consistently meeting or exceeding scorecard expectations.
-Identify and escalate issues to the appropriate channels accurately.
-Stay updated with system information, changes, and updates, and communicate personal training needs to the immediate supervisor.
Qualifications:
-Graduate of any 4 year degree course
-With at least 1 year of experience in Customer Service and Troubleshooting
-Excellent American English communication skills
-Proficient in using Oracle and Google applications
-Amenable to work on shifting operations which may include work on weekends
-Company is in Quezon City
