FinTech Fraud Management Representative

We’re Hiring: FinTech Fraud Management Specialist – Customer Support Specialist
Location: Ortigas
Salary: PHP 25,000
Start Date: March 27, 2025
Headcount: 50

What You'll Do:
As a FinTech Fraud Management Specialist, you will be responsible for detecting, preventing, and mitigating fraudulent activities to protect customers and the company. Your key responsibilities include:

- Monitoring and analyzing transactions to identify suspicious or fraudulent activities.
- Investigating fraud cases by reviewing customer accounts, purchase patterns, and reported issues.
- Handling customer inquiries related to fraud concerns via phone, email, and chat.
- Collaborating with internal teams and financial institutions to prevent fraudulent transactions.
- Ensuring compliance with fraud prevention regulations and industry best practices.
- Documenting findings and reporting trends to enhance fraud detection strategies.

What We’re Looking For:
✔ At least 1 year of Financial BPO experience (fraud prevention, risk analysis, or transaction monitoring preferred).
✔ Strong analytical and problem-solving skills to assess and prevent fraudulent activities.
✔ Excellent communication skills (both written and spoken) to interact with customers and stakeholders.
✔ Attention to detail with a proactive approach to risk management.
✔ Willing to work onsite in Ortigas.

Why Join Us?
Competitive salary & benefits package.
Career growth opportunities in a people-first culture.
Supportive & inclusive work environment with a dynamic team.

We’re hiring ASAP! Don’t miss this opportunity to be part of a high-impact team in the FinTech industry!