FinTech Chargeback and Dispute Representative

We’re Hiring: FinTech Chargeback & Disputes Specialist – Customer Support Specialist
Location: Ortigas
Salary: PHP 25,000
Start Date: March 20, 2025
Headcount: 50

What You'll Do:
As a FinTech Chargeback & Disputes Specialist, you will play a crucial role in resolving financial disputes and mitigating fraud risks. Your key responsibilities include:

- Handling chargebacks and disputes related to financial transactions, ensuring compliance with industry regulations.
- Investigating fraudulent activities and unauthorized transactions to protect customers and the company.
- Communicating with customers via phone, email, and chat to provide dispute resolutions and assistance.
- Collaborating with banks and financial institutions to process chargeback claims effectively.
- Ensuring accurate documentation and timely resolution of cases while maintaining customer satisfaction.

What We’re Looking For:
✔ At least 1 year of Financial BPO experience (chargebacks, disputes, fraud analysis, or credit card transactions preferred).
✔ Strong analytical and problem-solving skills to assess transaction disputes effectively.
✔ Excellent communication skills (both written and spoken) to interact with customers and financial partners.
✔ Detail-oriented and compliance-driven with a keen understanding of financial regulations.
✔ Willing to work onsite in Ortigas.

Why Join Us?
Competitive salary & benefits package.
Career growth opportunities in a people-first culture.
Supportive & inclusive work environment with a dynamic team.

We’re hiring ASAP! Don’t miss this opportunity to be part of a high-impact team in the FinTech industry!