Customer Service Representative
Taguig, National Capital Region
Posted today
- Company:
- TalentHero
- Company Description:
- TalentHero is an established leader in providing end-to-end recruiting and employer of record services globally by building human-centric software products, forming strategic partnerships and providing unparalleled hands-on service to all our clients.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.
Required Qualifications:
• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
6+ months of experience in banking and financial services or equivalent is preferred but not required.
Job Expectations:
• Must be amenable to work in shifting schedules
• Must be amenable to work in McKinley, Taguig.
• Must be willing to support voice function.
- Salary:
- ₱30,000.00 Monthly
