Customer Care Representative

Makati, National Capital Region
Posted more than 30 days ago
Logo 7373 Events Place and Restaurant Inc.
Company:
7373 Events Place and Restaurant Inc.
Company Description:
7373 Events Place, Makati’s premier destination for unforgettable gatherings. Featuring 28 unique VIP rooms, our venue combines comfort and privacy to create the perfect setting for any occasion, from corporate events to intimate celebrations. Our commitment to providing a high-quality, customizable experience ensures each event is exceptional and tailored to meet your needs. Let us bring your vision to life with elegance, attention to detail, and our signature 3E’s: Exquisite dining, Exceptional service, and Exclusive settings.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

Key Responsibilities of a Customer Care Representative

Handling customer inquiries: Answering questions about products, services, orders, billing, and other inquiries through phone, email, chat, or social media.

Resolving customer issues: Identifying and addressing customer complaints, problems, and concerns. This may involve troubleshooting technical issues/service-related issues, processing refunds, or escalating complex cases to higher levels.

Providing excellent customer service: Going above and beyond to ensure a positive customer experience. This includes being friendly, helpful, patient, and empathetic.

Maintaining customer relationships: Building rapport with customers and fostering positive interactions. This may involve proactively reaching out to customers, providing follow-up support, and collecting feedback.

Staying up-to-date on products and services: Having a comprehensive understanding of the company's products and services to effectively answer customer questions and resolve issues.
Following company policies and procedures: Adhering to established guidelines and protocols for handling customer interactions and resolving issues.

Using CRM systems and tools: Managing customer interactions and data within customer relationship management (CRM) systems.
Collaborating with other departments: Working closely with sales, marketing, and technical teams to ensure seamless customer service.
Stay updated on company policies, procedures, and product offerings.