Italian Bilingual Technical Support Representative
San Juan, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
Location: Greenhills, San Juan
Start Date: ASAP
Job Overview:
We are hiring Italian-speaking Technical Support Representatives (TSR) to assist customers with inquiries related to various products and services. Support will be provided through multiple channels, including phone, chat, webforms, email, and social media. Agents will document all interactions accurately while ensuring excellent customer service.
Key Responsibilities:
Customer Support:
Handle incoming calls, emails, chats, webforms, and social media messages from customers
Provide prompt and courteous responses to inquiries and concerns
Assist customers with product/service-related questions, troubleshooting, and issue resolution
Make outbound calls when necessary
Basic Troubleshooting:
Perform initial diagnosis and troubleshooting for customer concerns
Follow standard procedures to resolve basic technical issues
Escalate complex cases to Tier 2 support or supervisors when needed
Information & Guidance:
Offer details about products, services, promotions, and policies
Assist customers with account setup, billing inquiries, and order processing
Documentation & Data Entry:
Accurately record customer interactions and details in the system
Maintain logs of complaints, feedback, and resolutions
Customer Satisfaction:
Strive to meet or exceed service level agreements (SLAs)
Ensure a positive customer experience in every interaction
Aim for first-contact resolution whenever possible
Qualifications & Experience:
Fluent in Italian and English (both written and spoken)
Proficiency in Windows applications (Microsoft Word, Excel, or similar software)
Strong critical thinking, listening, and conflict resolution skills
Accurate data entry skills (minimum 40 words per minute); ability to listen and type simultaneously
At least 1 year of call center experience with professional phone handling
At least 1 year of experience in technical product support
Prior experience in phone sales is preferred
Age Requirement:
Must be 18 years old or above
Educational Requirement:
High school diploma required (some college education preferred)
Work Schedule:
Flexible schedule required (24/7 operations)
Will support US, APAC, and EMEA regions
If you meet the qualifications and are looking for an exciting bilingual support role, apply now!
