Team Leaders (Financial Account) - Earn up to 44k

Qualifications:

2 to 4 Years of customer service experience, preferred banking operations experience.
Min 2-3 years of work experience in contact center operations management.
Excellent oral and written communication and listening skills
Customer centric
Attention to details
Computer Savy - MS office & Internet
Handles contacts with our customers in a polite and friendly way, instilling customer confidence
Willingness to work in shifts
Must possess good verbal and written communication skills
Courteous, with strong customer service orientation
Dependable, with proficient attention to detail
Preferred industry experience
Must be goal oriented
Possess insight into self and others

Roles and Responsibilities:

Strong experience in BPO/Contact Center Operations and Managing SLA, KPIs, and project deliverables
Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best-in-class customer experience.
Performs day-to-day coaching and management of 20 team members that receive customer inquiries or issues
Works with management and team members to proactively identify, manage, and escalate risks which may impact the business.
Monitors interactions to ensure that team members are giving accurate information and following approved practices.
Coaches and develops a positive and productive work environment and builds relationships with business partners.
Utilizes reporting for business metrics to guide team member coaching and performance management.