Customer Service Representative

Cebu City, Cebu

Posted 5 days ago


Company:: Staff Outsourcing Solutions
Company Description:: Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands. Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

CUSTOMER SERVICE REPRESENTATIVES (VOICE)
Qualifications:
Preferably with at least 6 months CSR experience
Excellent verbal and written English Communication Skills
Average Typing Speed of 45-50 WPM
Knowledge of e-Commerce and Retailing is a plus
Excellent and able to Multi-task on the following:
Answering email inquiries
Able to do Inbound Calls
Able to do Outbound Calls for Callbacks
Fast learner & highly trainable with good analytical skills
Team player and able to work with less supervision
Knowledge using Microsoft Excel Files
Good problem solver & a Positive attitude
Willing to work on the graveyard shift, weekends & holidays
Must be willing to work graveyard shifts, weekends, and holidays
Well-organized, Responsible, and Initiative
Independent with positive work ethics and passion to succeed
Can Multi-task answering email inquiries, chatting with store visitors & entertaining calls
Willing to start immediately

Account Available:
Retail / eCommerce
Amazon
HealthCare
Travel
Sales
Financial
Recruitment
Shopify
Social Media Apps