Engineering & Service Senior Manager

QUALIFICATIONS:
-Engineering Graduate, preferably a licensed Mechanical Engineer
-With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management
-Knowledgeable in kitchen, laundry equipment, & air-conditioning
-With at least ten (10) years' experience as a Manager
-With experience in after sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
-With good customer service, negotiation, and presentation skills
-High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES:
-Organizes, plans and coordinates all after sales activities of the department.
-Maintains close liaison with customers and suppliers.
-Prepares summary of parts sales forecasts for the division.
-Negotiates service contracts.
-Updates management on the progress of escalated service activities and acquires
-Assists in the formulation of short and long range planning and in the preparation of forecasts
and other required reports.
-Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
-Manages the credit and collection activities of the department. Ensures that Ars are paid
-Recruits and assigns enough qualified personnel to adequately cover customer service requests.
-Works hand in hand with customer’s installation and maintenance engineers until every major equipment purchased is installed and commissioned.
-Provides the necessary personality in closing or finalizing sales negotiations and contracts.