Engineering and Service Senior Manager

JOB SUMMARY: Responsible for the overall operations of the Engineering Department.

QUALIFICATIONS:
Engineering Graduate, preferably a licensed Mechanical Engineer
With at least 10 years managerial experience in HVAC, general equipment maintenance, and
warranty management
Knowledgeable in kitchen, laundry equipment, & air-conditioning
With at least ten (10) years' experience as a Manager
With experience in after salesservice, parts sales, managing targets, contract negotiation,
inventory forecasting, and accounts receivable management
With good customer service, negotiation, and presentation skills
High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
Organizes, plans and coordinates all after sales activities of the department.
Maintains close liaison with customers and suppliers.
Prepares summary of parts sales forecasts for the division.
Negotiates service contracts.
Updates management on the progress of escalated service activities and acquires
Assists in the formulation of short and long range planning and in the preparation of forecasts
and other required reports.
Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
Manages the credit and collection activities of the department. Ensures that Ars are paid
Recruits and assigns enough qualified personnel to adequately cover customer service
requests.
Works hand in hand with customer’s installation and maintenance engineers until every major
equipment purchased is installed and commissioned.
Provides the necessary personality in closing or finalizing sales negotiations and contracts.