Customer Care Supervisor (Healthcare Accounts)
Makati, National Capital Region
Posted 20 days ago
- Company:
- Dempsey Recruitment Firm Direct Hire
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer. Our company is a Recruitment Firm not an Agency and we handled the process for Direct Hire and Permanent Positions for Professionals, Executive and Skilled.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Brgy. Poblacion, Makati
Reports To: Senior Management Team
Salary Range: PHP 20,000 basic salary, PHP 10,000 allowances
Work Schedule: 40 hours per week (Monday to Friday)
Qualifications & Skills:
Education:
Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred).
Certification in customer service or healthcare management is a plus.
Experience:
At least 3+ years in customer service or a call center role.
Minimum 1-2 years in a supervisory position.
Previous experience in healthcare or related industries (e.g., insurance, medical billing, hospital administration) is highly preferred.
Knowledge & Skills:
Strong understanding of healthcare operations.
Excellent verbal and written communication skills.
Proven leadership abilities, including team management, conflict resolution, and performance monitoring.
Proficient in customer service software and Microsoft Office Suite (Excel, Word, etc.).
Ability to work in a fast-paced, high-pressure environment and manage sensitive customer issues professionally.
Personal Attributes:
Empathetic and patient-centered approach to customer service.
Detail-oriented, with excellent problem-solving and analytical skills.
Strong interpersonal skills and the ability to build relationships with customers and internal stakeholders.
Ability to handle pressure and meet deadlines while maintaining a positive attitude.
- Salary:
- ₱20,000.00 Monthly
