Customer Care Supervisor

Qualifications & Skills:
 Education:
o Bachelor’s degree in Healthcare Administration, Business Administration, or related field (preferred).
o Certification in customer service or healthcare management is a plus.

 Experience:
o 3+ years of experience in a customer service or call center role, with at least 1-2 years in a supervisory capacity.
o Previous experience in healthcare or a related industry (insurance, medical billing, hospital administration, etc.) is highly preferred.

 Knowledge & Skills:
o Strong understanding of healthcare operations.
o Excellent communication skills, both verbal and written.
o Proven leadership abilities, including conflict resolution, team management, and performance monitoring.
o Ability to work in a fast-paced, high-pressure environment and handle sensitive customer issues with professionalism and discretion.
o Proficient in customer service software and Microsoft Office Suite (Excel, Word, etc.).

 Personal Attributes:
o Empathetic and patient-centered approach to customer service.
o Detail-oriented, with excellent problem-solving and analytical skills.
o Ability to work well under pressure and meet deadlines while maintaining a positive attitude.
o Strong interpersonal skills and the ability to build relationships with customers and internal stakeholders.

Salary Range
Php 20,000 basic salary with Php 10,000 allowances

Work Schedule
40 hours work schedule (Monday- Friday)