Customer Care Supervisor (Healthcare Accounts)
Makati, National Capital Region
Posted yesterday
- Company:
- Dempsey Resource management Inc.
- Company Description:
- We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Education:
o Bachelor’s degree in Healthcare Administration, Business Administration, or
related field (preferred).
o Certification in customer service or healthcare management is a plus.
Experience:
o 3+ years of experience in a customer service or call center role, with at least 1-2
years in a supervisory capacity.
o Previous experience in healthcare or a related industry (insurance, medical
billing, hospital administration, etc.) is highly preferred.
Knowledge & Skills:
o Strong understanding of healthcare operations.
o Excellent communication skills, both verbal and written.
o Proven leadership abilities, including conflict resolution, team management, and
performance monitoring.
o Ability to work in a fast-paced, high-pressure environment and handle sensitive
customer issues with professionalism and discretion.
o Proficient in customer service software and Microsoft Office Suite (Excel, Word,
etc.).
Salary Range - Php 20,000 basic salary with Php 10,000 allowances
Work Schedule- 40 hours work schedule (Monday- Friday)