Customer Care Supervisor (Healthcare Accounts)
Makati, National Capital Region
Posted 7 days ago
- Company:
- Dempsey Resource Management
- Company Description:
- We are a Recruitment Process Outsourcing (RPO) firm, we refer applicants to our clients. We are looking for external recruiters who can help us source, filter resumes to our clients for their permanent absorption. We need additional recruiters to help us refer more applicants for interview and track their status.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Education:
o Bachelor’s degree in Healthcare Administration, Business Administration, or
related field (preferred).
o Certification in customer service or healthcare management is a plus.
Experience:
o 3+ years of experience in a customer service or call center role, with at least 1-2
years in a supervisory capacity.
o Previous experience in healthcare or a related industry (insurance, medical
billing, hospital administration, etc.) is highly preferred.
Knowledge & Skills:
o Strong understanding of healthcare operations.
o Excellent communication skills, both verbal and written.
o Proven leadership abilities, including conflict resolution, team management, and
performance monitoring.
o Ability to work in a fast-paced, high-pressure environment and handle sensitive
customer issues with professionalism and discretion.
o Proficient in customer service software and Microsoft Office Suite (Excel, Word,
etc.).
Personal Attributes:
o Empathetic and patient-centered approach to customer service.
o Detail-oriented, with excellent problem-solving and analytical skills.
o Ability to work well under pressure and meet deadlines while maintaining a
positive attitude.
o Strong interpersonal skills and the ability to build relationships with customers
and internal stakeholders.
40 hours work schedule (Monday- Friday)
Php 20,000 basic salary with Php 10,000 allowances
- Salary:
- ₱20,000.00 Monthly
