IT Support
Manila, National Capital Region
Posted 10 days ago
- Company:
- Ekkremis SOlutions Inc.
- Company Description:
- Ekkremis Solutions, Inc. (ESI) is an integration service provider company that holds office in Makati, City Philippines. ESI is a Filipino-owned company and was founded by experienced Business Analysts and Information Technology professionals with background in corporate finance, human resources management and telecommunication industries in the Philippines for more than 30 mandated years of experience.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 6
Job Description
The profile required is support work, L2-L3 work and support. We don’t need development but automation and transformation exp would be good.
•Unix, SQL, Dynatrace
•Application Support Experience
•Behavior, Comprehension, Articulation and communication skills are very important
•Understands separation of duties between L1, L2 and L3
•Understands incident, problem, change, request management
•Open to learning mainframe
•Basics of java, APIs, how services talk to each other
•ControlM, batch jobs
Job Description
(Generic JD only):
-Provide L2-L3 support for critical applications, ensuring their stability and performance.
-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary
-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.
-Participate in change and release management processes, ensuring minimal disruption to business operations.
-Utilize monitoring tools like Dynatrace to proactively identify and resolve potential system issues.
-Create and maintain reports on application and system performance.
- Salary:
- 50.000,00 ₱ Monthly