IT support (L2 & L3 Specialist)
Manila, National Capital Region
Posted today
- Company:
- Hunters Hub Inc
- Company Description:
- Sourcing candidates to find the right people with the right skills for the right jobs Interviewing candidates Posting & sharing what are the new opportunities that is available in our company Endorsing our candidates to our clients.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 6
Job Description
-Provide L2-L3 support for critical applications, ensuring their stability and performance.
-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary
-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.
-Participate in change and release management processes, ensuring minimal disruption to business operations.
-Utilize monitoring tools like Dynatrace to proactively identify and resolve potential system issues.
-Create and maintain reports on application and system performance.
Qualifications
The profile required is support work, L2-L3 work and support.
We don’t need development but automation and transformation exp would be good.
•3 - 6 years of working experience
•Unix, SQL, Dynatrace
•Application Support Experience
•Behavior, Comprehension, Articulation and communication skills are very important
•Understands separation of duties between L1, L2 and L3
•Understands incident, problem, change, request management
•Open to learning mainframe
•Basics of java, APIs, how services talk to each other
•ControlM, batch jobs
- Salary:
- 60.000,00 ₱ Monthly