IT Associate

Key Responsibilities:
• Provide first-line support to end-users for hardware, software, network, and other IT-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Conduct regular maintenance and updates for software and hardware systems.
• Ensure data integrity and backup systems are in place and functioning correctly.
• Install and configure hardware and software components as needed.
• Ensure the security of the IT infrastructure, implementing and managing security protocols.
• Manage user accounts and permissions in accordance with company policies.
• Collaborate with third-party vendors for IT services and products.
• Modify existing software applications to improve functionality and meet changing business needs.
• Provide training and support to end-users on new systems and applications.
• Document project requirements, designs, and solutions.
• Stay current with emerging technologies and industry trends.
• Contribute to the development of IT policies and procedures.

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT support and software development.
• Proven experience with troubleshooting and resolving technical issues.
• Strong knowledge of IT infrastructure, including networks, servers, and security.
• Experience with software development languages (e.g., Java, C#, Python) and frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with project management methodologies.
• Knowledge of database management and query languages (e.g., SQL).
• Proficiency in using development tools and version control systems (e.g., Git).