Inbound Specialist

Makati, National Capital Region

Posted 5 days ago

Company:: Alliah
Company Description:: We are a dynamic and growing recruitment firm specializing in connecting talented professionals with leading companies across various industries. Our mission is to provide exceptional recruitment services by understanding client needs and candidate aspirations, ensuring the perfect match for both parties. With a focus on professionalism, integrity, and efficiency, we aim to build long-term relationships while helping businesses thrive and individuals advance their careers. Let us help you find the right talent for your team or the perfect career opportunity for your future.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

An Inbound Specialist is responsible for handling incoming customer inquiries, providing information about products or services, and addressing concerns via phone, email, or chat. They are trained to assist customers with their needs, process orders, resolve issues, and ensure satisfaction. The role involves offering solutions, guiding customers through products or services, and maintaining a positive customer experience. Inbound Specialists also track interactions, report on customer feedback, and collaborate with other teams to improve service quality. Strong communication, problem-solving, and multitasking skills are key to success in this role.