CSR - (Retail & E-Commerce) (Makati)

Job description
Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents customer-obsessed culture.

Requirements

● Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
● Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
● Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
● Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues

● Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

What skills do you need?
● You have excellent verbal and written communication skills
● You have a customer-first mindset with an empathic approach to problem-solving
● You are adaptable to a changing or rotating schedule depending on the company’s needs
● You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
● You are professional, personable and someone who is willing to adapt to change
● You have a creative mind to create memorable customer service experiences
● You go above and beyond to provide outstanding white glove customer service