Content Moderator

Key Responsibilities:

Provide exceptional customer service via phone, email, chat, or social media platforms.
Resolve customer issues and complaints in a professional and efficient manner.
Handle inbound and outbound calls, providing information, assistance, and troubleshooting services.
Process orders, manage accounts, and update databases as per client requirements.
Maintain a high level of product knowledge to effectively assist customers.
Follow established protocols to ensure high-quality service delivery.
Work collaboratively with team members and support departments to resolve complex issues.
Meet performance targets such as average handling time, customer satisfaction, and first-call resolution.
Skills and Qualifications:

Strong communication skills, both verbal and written.
Problem-solving abilities with a customer-focused approach.
Ability to work in a fast-paced environment with attention to detail.
Basic computer proficiency and knowledge of MS Office or other relevant software.
Prior experience in BPO or customer service roles is a plus.
Ability to work in shifts (if required) including evenings and weekends.
Positive attitude, professional demeanor, and strong interpersonal skills.