Customer Service Representative (Retail Account) - Night Shift
Makati, National Capital Region
Posted 13 days ago
- Company:
- KMC Solutions
- Company Description:
- We are committed to providing premium office spaces and high-performing offshore teams for both Filipino and Multinational companies. KMC started out with only 2 floors in a single building, now we have the largest collection of proworking spaces in the Philippines with 67 floors across 20+ buildings. We are proud to be trusted by some of the most innovative startups & partners and established global brands when it comes to doing business in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 25
Job Description
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
On top of your salary, here are the exciting benefits you can look forward to:
Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a CUSTOMER SERVICE ADVOCATE include:
Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.
To apply, you must be an expert on the following requirements:
You have excellent verbal and written communication skills.
You have a customer-first mindset with an empathic approach to problem-solving.
You are adaptable to a changing or rotating schedule depending on the company’s needs.
You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
You are professional, personable and someone who is willing to adapt to change.
You have a creative mind to create memorable customer service experiences.
You go above and beyond to provide outstanding white glove customer service.