Technical Support Representative with DNS experience

Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Technical Support Representative – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Technical Support Representative, you will provide technical support for DNS, domain transfers, email authorizations, and other similar issues. You are expected to provide a high level of support while also providing customer support for social media-related concerns.

What you’ll be doing:
Technical Support (50%):
Provide a high level of technical support to clients revolving around DNS, domain transfers, email authorizations, and other email-related issues.
Respond to tickets in a timely manner.
Diagnose and resolve customer issues related to our products or services.
Collaborate with internal teams to escalate and resolve complex technical problems.

Customer Support (50%):
Customer Engagement
Interact with customers by providing prompt and effective assistance through the internal customer service platform.
Build and maintain positive relationships with customers, ensuring their needs are met and exceeded.
Go above and beyond, looking for ways to add value to customers in every interaction further.
Product Knowledge
Stay informed about our products and services to provide accurate and up-to-date information to customers.
A good understanding of how site builders function.
Social Media
Provide support in social media content creation.
Manage social media content by reviewing and editing content.

Qualifications and Requirements:
At least 1-2 years of experience as a technical support or customer support, preferably in a BPO work environment.
Strong knowledge or experience in DNS is required.
Excellent written and verbal communication skills, with the ability to convey technical information to non-technical users.
Experience with Front and Dialpad or similar tools is highly preferred
Experience using Canva for social media management related tasks.
Experience using ticketing tools in resolving client issues.
Experience or in-depth knowledge of Google Business Profile.
Experience using Notion, Asana, or other related technologies.
Knowledge of site builders is preferred.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!