Customer Management Officer

Key Qualifications
1. Education: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field, undergraduates are also considered
2. Experience: At least 2-3 years of experience in customer relationship management, sales, or collections.
3. Skills:
-Strong communication and interpersonal skills.
-Proficiency in using CRM tools and basic office applications.
-Good organizational and multitasking abilities.
-Analytical skills for assessing customer data and trends.
-Conflict resolution and problem-solving skills.

Key Responsibilities:
1. Customer Relationship Management
-Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
-Serve as the primary point of contact for customer inquiries, concerns, and complaints, ensuring timely resolution.
-Conduct regular follow-ups with customers to gather feedback and address their needs effectively.
2. Sales Support
-Assist in achieving sales targets by promoting products/services and identifying potential sales opportunities.
-Provide customers with information about promotions, product features, and payment options.
-Coordinate with the sales team to ensure seamless communication and service delivery.
3. Collection Management
-Oversee the collection of payments from customers within the assigned area.
-Follow up on overdue accounts and ensure compliance with the company's collection policies.
-Collaborate with the Collection Department to address payment issues and minimize delinquencies.
4. Documentation and Reporting
-Maintain accurate records of customer transactions, including sales, payments, and communications.
-Prepare and submit regular reports on customer activity, sales performance, and collection status.
-Monitor and analyze data to identify trends and areas for improvement.
5. Process Adherence and Compliance
-Ensure adherence to company policies, processes, and regulatory standards in all customer interactions.
-Handle sensitive customer information with confidentiality and integrity.
-Provide guidance to customers on compliance-related requirements when necessary.
6. Customer Retention and Engagement
-Develop strategies to enhance customer retention and address any risks of attrition.
-Organize and participate in customer engagement activities to foster strong relationships.
-Work closely with other teams to address customer needs and deliver excellent service.