No Experience Needed - Urgently Hiring - CSR Non-Voice

Tagbilaran, Bohol

Posted 4 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 10

Job Description

ABOUT US:
IBEX Global Solutions is a leading provider of business process outsourcing and product support services across the globe. Our commitment to customer satisfaction and cost-effective business solutions makes us a preferred partner for our clients.

JOB DESCRIPTION:
We are currently seeking a Customer Service Representative to join our dynamic team in Tagbilaran City, Bohol. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in providing a superior customer experience.

Are you passionate about providing exceptional customer service in a non-voice environment? We are looking for dedicated individuals to join our team as Customer Service Representatives for our Non-Voice Account. If you thrive in a fast-paced and dynamic work setting and have a knack for problem-solving and communication, this opportunity is for you!

KEY RESPONSIBILITIES:
• Respond to customer inquiries and concerns via non-voice channels (email, chat, messaging)
• Provide timely and accurate information to customers
• Resolve customer issues and complaints with professionalism and empathy
• Maintain a high level of customer satisfaction through effective communication

QUALIFICATIONS:
• Age: Must be at least 18 years old.
• Education: K12 graduate or has completed at least 2 years in college.
• Experience: For High School graduates, a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

PERKS AND BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you!
*Terms and Conditions Apply