Customer Service Representative ( Local Account )

Location : Cagayan De Oro
Account Local Retail Account

Job Overview:

We are seeking a highly motivated and professional individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work collaboratively in a fast-paced environment.

**Key Responsibilities:**

- Respond promptly to customer inquiries via phone, email, or live chat.
- Provide accurate information regarding products, services, and company policies.
- Address and resolve customer complaints or issues in a professional manner.
- Maintain a high level of product knowledge to assist customers effectively.
- Process orders, returns, and exchanges in accordance with company guidelines.
- Ensure all customer interactions are documented accurately in the system.
- Collaborate with other departments to resolve customer concerns.
- Meet or exceed performance goals, including response time and customer satisfaction metrics.
- Uphold company values and maintain a positive, customer-focused attitude at all times.

**Qualifications:**

- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations with professionalism and patience.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to work flexible hours, including evenings or weekends, if required.

**Work Environment:**

- Office-based or remote, depending on company requirements.
- Fast-paced, team-oriented environment.

**Benefits:**

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Supportive and inclusive work culture.

If you are passionate about delivering excellent customer service and are looking for a rewarding career opportunity, we encourage you to apply.