Customer Service for Telco Account

Cagayan de Oro, Misamis Oriental

Posted 22 days ago


Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 30

Job Description

We are looking for a dedicated and enthusiastic Customer Service for Telco Account to join our dynamic team in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be the primary point of contact for our valued clients in the telecommunications industry, providing exceptional customer service and support.

What you'll be doing
Handling inbound customer enquiries and resolving issues via phone, email, and chat channels
Providing accurate information about products and services to customers
Documenting customer interactions and maintaining detailed records
Identifying opportunities to upsell and cross-sell relevant products and services
Escalating complex or unresolved issues to the appropriate team or supervisor
Contributing to the continuous improvement of customer service processes and procedures

What we're looking for
Previous experience in a customer service or call centre role, preferably within the telecommunications industry
Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking abilities to effectively address customer needs
Demonstrated commitment to providing high-quality customer service and a positive customer experience
Ability to work well in a team environment and collaborate with colleagues

Apply now to become our next Customer Service Representative for Telco Account!