Customer Service Representative

A customer service representative (CSR) is a company or organization's primary point of contact with customers, helping to resolve issues and inquiries. They are responsible for ensuring that customers are satisfied with the company's products or services.
Some responsibilities of a CSR include:
Handling complaints and inquiries
Following up with customers to check their satisfaction
Informing customers about additional products or services
Representing the company's values and brand image
Some qualities and skills that are important for a CSR include:
Active listening: Giving the customer your full attention, including their tone, words, and body language
Problem-solving: Identifying problems, brainstorming, analyzing answers, and implementing solutions
Empathy: Building customer relationships and de-escalating tense situations
Communication: Being a strong verbal communicator
People-first mindset: Being able to relate to anyone, especially those who are frustrated
Flexibility and adaptability: Being able to work under stress
Organizational skills: Being detail-oriented
Knowledge of products and markets: Being familiar with the software used to connect with customers