Customer Support Representative

PASAY CITY, National Capital Region

Posted 26 days ago


Company:: Ascent Solutions Philippines Inc.
Company Description:: Ascent Solutions Philippines Inc. (ASCENT) is a dynamic and innovative integrator and developer of systems and platforms used for Trade Facilitation by various cargo communities. Located in the heart of Manila and incorporated in 2017, although quite young in the industry, ASCENT prides itself of its accomplishments and growth. With over 400 employees, the company has quickly established proven track record of reliable solutions and services in the border control and security industry. Providing end-to-end innovative solutions for the Automated Border Control of eGates for the Bureau of Immigration; and Cargo Security Track-and-Trace, securing our import and export supply chain industry to mitigate revenue leakage of smuggling through diversion for the Bureau of Customs.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

1. Provide a positive, empathetic, and professional attitude towards customers.
2. Provide accurate and timely information to customers
3. Respond promptly to customer inquiries and use various channels for communication (Phone, E-Mail, Viber, etc).
4. Endeavour to resolve customer complaints and escalate to Customer Support Supervisor when appropriate.
5. Keep records of customer interactions, transactions, comments, and complaints.
6. Participate in Team meetings to communicate and provide feedback on customer service processes.

Salary ranges from Php 15,000.00 to Php 20,000