Customer Service Representative (Open for Fresh Graduate)

Makati, National Capital Region

Posted 4 days ago


Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Position: Customer Service Representative
Industry: IT Company
Location: Makati
Work Set Up: Onsite
Work Schedule: Regular
Salary: Up to Php30,000

Requirements:
- Located near Metro Manila
- Bachelor’s Degree preferred
- Undergraduates with BPO experience are welcome
- Fresh graduates are encouraged to apply
- Minimum of 1 year experience in Customer Support, Customer Service, or similar roles
- Proficient in computer usage

Responsibilities
- Execute and monitor trades for accuracy and compliance.
- Manage client accounts, addressing inquiries and resolving issues.
- Collaborate with trading and risk teams to ensure efficient operations.
- Prepare reports on trading activities and client interactions.
- Assist in developing and implementing operational procedures.
- Provide excellent customer service by addressing client needs.
- Stay informed on market trends and industry regulations.
- Participate in training to enhance product knowledge and skills.