CSR for Telco Account - No Experienced Needed

Cagayan de Oro, Misamis Oriental

Posted 12 days ago

Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 45

Job Description

Join the dynamic team as a Customer Technical Associates. This full-time position in Cagayan de Oro City offers the opportunity to build a rewarding career in customer service. No prior experience is required - we provide comprehensive training to help you succeed.

What you'll be doing:
Provide excellent customer service through inbound and outbound calls
Handle a variety of customer inquiries and requests with professionalism and empathy
Work collaboratively with your team to ensure efficient and effective resolution of customer issues
Document customer interactions and maintain accurate records
Contribute to continual process improvements to enhance the customer experience

What we're looking for:
Strong communication and interpersonal skills
Eagerness to learn and a commitment to delivering outstanding customer service
Ability to remain calm and composed under pressure
Basic computer skills and a willingness to use technology to support customers

What we offer
Competitive salary and performance-based incentives
Comprehensive training and ongoing development opportunities
Supportive and collaborative work environment
Opportunities for career advancement
Health and wellness benefits