IT Service Desk

Quezon, National Capital Region

Posted more than 30 days ago


Company:: Trinity Workforce Solutions
Company Description:: TRINITY WORKFORCE SOLUTIONS We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day. Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market. Trinity can be the "One Stop Shop" for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to Keep you in excellent working order
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Responsibilities
Provide first-level technical support to end-users via phone, email, or chat
Troubleshoot and resolve hardware, software, and network issues
Escalate complex technical issues to the appropriate support team
Create and maintain accurate records of support requests and resolutions
Assist with the deployment of new hardware and software
Maintain a high level of customer service and professionalism at all times

Skills and Qualifications

At Least 6 Months Service Desk/ TSR Experience
Completed 2nd Year in College
Hard Core Tech Support, troubleshooting for computers
ServiceNow experience
Strong understanding of operating systems, hardware, and software
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong problem-solving and troubleshooting skills
Flexibility to work in a 24/7 environment

Schedule: Shifting Salary Offer: 23,600 + 2,400 NTA
Location: Onsite | Quezon City
Permanent Position
Hiring Process : Online can start ASAP