Customer Service/Operations Manager

Pasig, National Capital Region

Posted 4 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: It is an IT company provides digital solutions creation and support. A wide range of services in the following categories are offered by this company, which began operations in 2009: digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design. When they first started, they had just three employees, but now they employ over 200 people worldwide. Not only are they growing domestically, but also globally.

Position: Operations Manager
Company Industry: IT Company
Work Location: 2 in Antipolo site and 1 in Antel, Pasig
Work Schedule: Flexible
Salary: Php70,000 (negotiable)
Work Set Up: Work on Site

BENEFITS:
✨ Government Mandated Benefits
✨ 13th month pay
✨ HMO
✨ Sick leave credits
✨ Vacation leave credits

JOB REQUIREMENTS:
✨ Bachelor’s Degree Holder
✨ With 2-3 years’ work experience as Operations Manager
✨ With minimum of 8-10 years’ experience working in BPO Industries
✨ Amendable to work on site
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Applies the Employee Handbook to direct reports
✨ Monitors client escalation and responds quickly to address concerns and issues
✨ Oversee multiple teams in the customer care, technical support, and e-commerce industries.
✨ Able to work with Work Force Manager/RTA to meet the scheduling needs of different accounts
✨ Holds regular client consultation sessions to discuss the account and performance

RECRUITMENT PROCESS: (FACE TO FACE)
✨ Initial Interview
✨ Final Interview
✨ Job Offer

Look for Ms. Yanna