Customer Service Agent
Durban, Kalinga
Posted more than 30 days ago
- Company:
- HOTELSTAY PTY LTD
- Company Description:
- We are a hospitality company, we assist our members with booking reservations. We also do flight and car rentals for our members, and we have inbound customer services to service our members
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
We are seeking a motivated, Detail oriented individual to join our company as a customer
Service Agent. You will be required to attend to various customer support requests in a timeous and professional manner . Our ideal candidate has impeccable phone and Email manners. Strong communication and customer service Skills and keen attention to detail .The role operates during office hours Monday – Saturday and is based in Durban .
Duties and Responsibilities
• Respond promptly to customer enquiries
• Excellent phone etiquette and verbal communication skills
• Communicating with customers through various channels i.e email – web chat - telephone
• Being a Brand champion for the service
Qualification
• Min qualification post grade 12 Diploma
• Excellent phone etiquette and written and verbal communication skills.
• Computer skills needed : MS office applications – CRM experience
• Attention to detail and ability to resolve customer issues timeously
• Highly proficient in English and at least one other language
• Min 2-3 years customer service experience
COVID-19 considerations:
All candidates and employees are required to use a mask and sanitize when entering and exiting the business