Cruise Line Guest Services Agent
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 5
Job Description
We are looking for a personable and enthusiastic Cruise Line Guest Services Agent to join our team. In this role, you will be the primary point of contact for our guests, ensuring a memorable and seamless experience from embarkation to disembarkation. Your passion for customer service and attention to detail will play a crucial role in creating an exceptional onboard atmosphere.
Key Responsibilities:
Guest Assistance: Provide friendly and efficient service to guests at the front desk, addressing inquiries, assisting with reservations, and resolving any issues that may arise during their cruise experience.
Check-In and Check-Out: Facilitate smooth embarkation and disembarkation processes, ensuring all necessary documentation is collected and verified.
Information Provider: Share detailed information about onboard activities, dining options, and port excursions, helping guests make the most of their cruise experience.
Problem Resolution: Address and resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to coordinate services and enhance the overall guest experience.
Sales Support: Promote onboard services and excursions, assisting guests with bookings and providing recommendations based on their preferences.
Qualifications:
At least HS Graduate (old curriculum) / SHS Graduate
1 year sales experience or 6 months sales experience
Willing to work onsite