Reservation Admin (Travel Account)

Staff Outsourcing Solutions is currently looking for:
Reservation Admin for an onsite assignment (graveyard shift)

We are seeking a highly skilled and experienced Reservation Admin with QA expertise to join our team. The successful candidate will be responsible for managing reservations, ensuring customer satisfaction, and conducting quality assurance tests to maintain the highest standards of service.

Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry
- Proven experience as QA Specialist
- Strong English communication and interpersonal skills, both verbal and written
- Proficient in Microsoft Office Suite and reservation management systems
- Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration

Key Responsibilities:

1. Manage reservations:
- Receive and process reservation requests via phone, email, or online platforms
- Confirm reservation details with customers, including dates, times, and any special requests
- Update reservation systems with accurate information and communicate any changes to relevant parties
- Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth reservation experience for customers

2. Ensure customer satisfaction:
- Respond promptly and professionally to customer inquiries and concerns
- Provide personalized and helpful service to all customers
- Resolve any issues or complaints in a timely and satisfactory manner
- Maintain a high level of customer satisfaction and loyalty

3. Conduct quality assurance tests:
- Collaborate with the QA team to develop and implement testing procedures for reservation processes
- Conduct regular tests to identify any issues or areas for improvement
- Document test results and provide recommendations for improvements
- Collaborate with other departments to implement recommended improvements

Why apply with us?
* Competitive Compensation package with Salary Appraisals
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One-day Application Process only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.

Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

*Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement