Front Office Agent
Las Pinas, National Capital Region
Posted more than 30 days ago
- Company:
- The Excelsior Hotel
- Company Description:
- The perfect place to relax and unwind for family bonding, special celebration, and unforgettable memories! Located in Las Piñas, Metro Manila. Our hotel provides luxurious bedding and sophisticated amenities to meet the special needs of all guests. The Excelsior Hotel strives to make guest memories last. Our highly qualified employees go above and beyond to provide exceptional customer service. We are committed to perfection and passionate about making your stay extraordinary from the moment you arrive. Through customized concierge services, great dining experiences, and attention to every detail of your event, we take pride in making your visit one to cherish. Our aim at The Excelsior Hotel is your complete satisfaction.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Male
- Number of vacancies:
- 1
Job Description
Greet guests and check them into their rooms, ensuring that all required information is collected and entered into the hotel’s computer system
Handle cash and credit card transactions, and balance the cash drawer at the end of each shift
Manage guest reservations, ensuring that all rooms are properly assigned and that any changes to reservations are communicated to guests
Answer guest inquiries and complaints promptly and professionally, escalating any issues to the appropriate manager as needed
Communicate with housekeeping staff to ensure that rooms are cleaned and ready for new guests in a timely manner
Maintain knowledge of hotel amenities, local attractions, and restaurants to assist guests with their needs
Guest Service
Demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
Develops added value customer service programs regarding Front office services
Can communicate to guests about hotel promotions, local attractions and points of interest.
Job Specifications
High School Diploma or equivalent; college degree in hospitality or related field is a plus
Strong customer service skills, with the ability to remain professional and courteous even in challenging situations
Excellent communication skills, both verbal and written
Proficiency in computer programs and the ability to learn new software quickly
Ability to work well in a team environment and independently as needed.
Flexibility to work varying shifts, including nights, weekends, and holidays
Prior experience in a hotel front desk or customer service role is preferred.
- Salary:
- 645,00 ₱ Daily