BPO Training and Development Associate Manager
Taguig, National Capital Region
Posted 12 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Do you have a passion for training and development? This is for you!
POSITION TITLE: BPO Training and Development Associate Manager
LOCATION: Taguig
OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
OVERALL PURPOSE:
Client facing role, manages team of trainers and content developers/writers.
RESPONSIBILITIES:
Assessment of Training Needs:
• Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
• Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
Reporting
• Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
• Maintains collection and tracking of relevant Training data
• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance
SKILL AND QUALIFICATIONS:
• Must have at least 7 years of experience in Training and Development
• Must have at least 2 years of Contact Center or BPO industry experience
• Must have at least 5 years of experience as lead
• Experience in business training, professional development, research and workshops is an advantage
• Excellent presentation skills
• Ability to implement end to end training needs analysis (TNA)
• Ability to analyze performance trends and implement intervention programs to address performance gaps
• Knowledge of Adult Learning Theory