We are seeking to hire a Business Interlock Associate Manager
Taguig, National Capital Region
Posted 8 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Client facing role, manages team of trainers and content developers/writers.
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
- Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
- Maintains collection and tracking of relevant Training data
- Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance
Skills and Qualifications:
- At least 7 years overall work experience; 5 years leadership experience
- At least 2-3 years of work experience in the Contact Center / BPO industry
- At least 2-3 years of training or teaching experience
- At least 3 years training management experience is required
- At least 3 years of experience in business training, professional development, research and workshops is good to have but not required
- Excellent presentation skills
- Ability to implement end to end training needs analysis (TNA)
- Ability to analyze performance trends and implement intervention programs to address performance gaps
- Knowledge of Adult Learning Theory
Job Details
Location- Taguig
Time Type- Full time
Job Type- Regular
POSITION TITLE: Business Interlock Associate Manager
WORK SETUP: Return to Office
PROJECT SHIFT SCHEDULE: Mid Shift Project
REST DAY: Weekends off