IT Staff ( Technical Support )

DUTIES AND RESPONSIBILITIES The Infrastructure and System Support will be responsible and custodian of all servers, WAN, etc.

He/She is responsible for designing, organizing, modifying, installing, and supporting a company’s computer systems. Designs and installs LANs, WAN, Internet and intranet systems, and network segments.



Primary Responsibilities

Install and support LANs, WANs, network segments, Internet, and intranet systems.
Install and maintain network hardware and software.
Analyze and isolate issues.
Monitor networks to ensure security and availability to specific users.
Evaluate and modify system’s performance.
Identify user needs.
Determine network and system requirements.
Maintain integrity of the network, server deployment, and security.
Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.
Design and deploy networks.
Perform network address assignment.
Assign routing protocols and routing table configurations.
Assign configuration of authentication and authorization of directory services.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security update and patches.
Providing support in the form of procedural documentation.
Troubleshooting technical issues.
Resolving network issues,
Identifying hardware and software solutions.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.




Technical Support Requirements

Degree in Computer Science or Information Technology

Certification in Microsoft, Linux, or Cisco is advantageous

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/ Linux/ MAC OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good Written and verbal communication.