Customer Service Non-Voice Account

Quezon City, National Capital Region

Posted 5 days ago

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: Customer Service Representative
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 - Php 40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS :
HMO with 2 dependents
Retirement Plan
Medical Reimbursement
Insurance Coverage
30 leave credits per year

JOB REQUIREMENT:
Open for Non-Bachelors Degree
At least 2-3 years Call Center experience
Amenable to work in a shifting schedule
Amenable to attend face to face interview once requested
Amenable to be train on site

JOB RESPONSIBILITIES:
First point of contact for customers in online platforms
Resolve customers inquiries properly and timely
Escalating to a suitable specialist banker or group of professionals to provide a prompt and precise resolution, if required
Become the brand ambassador of the company
Other task as assigned

RECRUITMENT PROCESS:
Assessment (FACE TO FACE)
HR Screening (PHONE)
Operations Interview (FACE TO FACE)
Reference Check
Job Offer