Collection Specialist

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Job Summary

As a Collections Specialist, you should exhibit professionalism and trustworthiness. You are responsible in handling day to day operations mainly via phone talking with customers/debtors to find ways to set up payment solutions to help them get back on payment schedule by offering various options. You are expected to conduct inbound and outbound calling efforts which will require effective negotiating and relationship building skills to partner with the debtor and provide solutions.

As a Collections Specialist, you will be representing the client on the phone to the debtor. Therefore, it is our responsibility to ensure that our collection efforts focus on protecting the clients’ brand and reputation through creating a positive customer experience in every point of contact.

Accountabilities

Monitor accounts to identify outstanding debts and collect payments through effective negotiation and relationship building skills in a timely and professional manner

Must be able to retain training concepts through a training program and apply all concepts when starting on the production floor

Ability to communicate in a clear and effective manner with the debtor

Problem solving skills to identify root cause to accurately recommend solutions

Effective negotiation and ability to overcome debtor’s objections

Ability to demonstrate an understanding and adhere to FDCPA requirements

Able to work on a flexible work schedule, required weekends and holidays as needed

Achieve the schedule adherence and compliance expectations

Meet productivity and call quality standards as set by the business

Accurately follow scripts and rules of communications, adopted in the company

Dispute resolution and debtor escalation process to be followed consistently

Set daily goals with assistance of Team Leader/Operations Supervisor

Achieve different Key Performance Metrics as determined by the operations management team

Qualifications
Bachelor’s Degree
Skills Required
Communication Skills