CSR ADMIN with Freight/Logistics Experience

About the Client:

The client’s automated loan process combined with state-of-the-art technology removes ambiguity. and flags fraud instantly, keeping your safety a priority. Their data analytics and metrics create a unique predictive model that guides loan decisions and keeps your business compliant and secure.

Job Responsibilities:

· Customer Support:

Provide prompt and courteous assistance to customers via phone, email, and chat.

Address and resolve post-sale inquiries, concerns, and complaints efficiently.

Offer detailed information about services, pricing, and transport processes.

· Issue Resolution:

Investigate and resolve issues related to transport delays, damages, and other service-related problems.

Coordinate with internal teams, including logistics, operations, and claims departments, to ensure swift resolution.

· Customer Relationship Management:

Develop and maintain strong, long-lasting relationships with customers.

Follow up with customer’s post-transport to ensure their satisfaction and gather feedback.

Identify opportunities to upsell additional services or future transport needs.

· Documentation and Record Keeping:

Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.

Prepare reports on customer feedback, issues, and resolutions to help improve service quality.

· Continuous Improvement:

Suggest improvements based on customer feedback and observed service issues.

Participate in training sessions to stay updated on company policies, services, and industry trends.

· Customer Education:

Educate customers on best practices for preparing vehicles for transport.

Provide guidance on the claims process in the event of transport-related damages.

Requirements

· Bachelor’s Degree preferred

· Proven experience in customer service, preferably in the auto transport or logistics industry.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in using customer service software, databases, and tools.

· Ability to work independently and as part of a team.

· Amenable to work in the evenings shifts and weekends.