Remote Dispatch and Field Operations Manager

Key Responsibilities:

• Staff Scheduling:
- Create and manage a dynamic employee schedule that aligns with business demand and service appointments.
- Account for staff availability, time off, and operational requirements.
• Vehicle Allocation:
- Assign vans based on job type, location, and team requirements.
- Optimize routes and ensure vans are efficiently utilized.
- Coordinate maintenance or repairs for any van issues.
• Day-to-Day Team Management:
- Monitor real-time job progress and ensure on-time completion of services.
- Address delays, no-shows, or performance issues in the field.
- Act as the primary point of contact for any field-related issues or emergencies.
• Performance Tracking:
- Track and evaluate team performance, focusing on efficiency, service quality, and customer satisfaction.
- Provide feedback to improve field operations and meet KPIs.
• Customer Service and Communication:
- Communicate with customers regarding job statuses, delays, or rescheduling when necessary.
- Ensure a smooth experience for customers by handling any concerns or queries.
• Coordination with Management:
- Work closely with management to ensure that daily operations align with the company’s goals and objectives.
- Collaborate on improving processes and increasing overall efficiency.

Qualifications and Skills:

• Experience in Dispatch and Logistics:
- Proven experience in dispatch or operations management roles, ideally within a mobile service business or logistics.
- Strong knowledge of scheduling, vehicle routing, and team coordination.
• Leadership and Team Management:
- Excellent leadership skills to manage multiple teams.
- Ability to motivate staff and ensure high levels of performance.
• Tech-Savvy:
- Familiarity with scheduling software, dispatch tools, and GPS tracking systems.
- Knowledge of tools like Monday.com, Klaviyo, or Zenbooker is a plus.
• Problem-Solving Skills:
- Strong ability to troubleshoot on-the-go and resolve operational issues quickly and efficiently.
• Communication Skills:
- Excellent verbal and written communication skills for handling both staff and customer interactions.
- Ability to remain calm under pressure and provide clear instructions.
• Customer Service Oriented:
- Focus on providing a positive customer experience through efficient service management and problem resolution.
• Flexibility and Adaptability:
- Willingness to adapt to changing situations and respond to dynamic business needs.
• Attention to Detail:
- Ability to track and manage various operational elements to ensure smooth daily operations.